PURPOSE

To provide students the opportunity to achieve academic and professional success in an  International society by presenting a comprehensive and supportive educational experience

COURSE DESCRIPTION

The Business Process Outsourcing (BPO) industry is regarded as one of the fastest growing industries in the world and this Learning Program is designed to provide students the basic knowledge about the BPO. It equips students with the right foundation of skills and competencies to drive personal success and continued growth in this industry.

COURSE OBJECTIVES

1. Gain essential knowledge about the Business Process Outsourcing industry

2. Learn about the BPO business process framework and its key components

3. Understand the dynamics of each BPO process component to help better manage operations

KEY TAKEAWAYS

By the end of this Learning Program, students will be able to:

1.       Know more about the BPO business including the different services it offers and the common BPO terms used

2.       Learn about the four (4) key components involved in the BPO process namely Leadership and Planning, People, Process and Performance

3.       Further understand the dynamics of each component including the management of people, processes and operating performance