Diploma in Customer Management

Customer Service is increasingly becoming a vital business issue as organisations realise the benefits of an integrated, strategic customer service management system for providing effective customer support. Customer Service and delivery of exceptional service is a global transformational agenda based on best practice, bench marking, trend analysis and modelling.

The Chartered Institute of Customer Management has developed its Customer Management qualification to equip service staff and executives in industry with modern service skills to enhance their performance and management of the service sector.