Certified Customer Service Practitioner

• About
• Course List

Customer Service Practitioners are the first point of contact in any organisation and their actions influence the customer's experience and their satisfaction. As a customer service practitioner, you will need to demonstrate excellent customer service skills, as well as product and/or service knowledge when liaising with your customers.

 

The program aims to develop knowledge, skills and behaviour required by a fully accomplished Customer Service Practitioner.

You will gain knowledge in:

• Knowing your customers
• Understanding the organisation
• Meeting regulations and legislation
• Systems and resources
• Your role and responsibility
• Customer experience
• Product and service knowledge

You will gain skills in

• Interpersonal skills
• Influencing skills
• Dealing with customer conflict and challenge
• Communication
• Personal organisation

You will develop behaviours /attitude in

• Developing self
• Team working
• Presentation, dress code and professional language
• Being open to feedback
• Equality – treating customers as individuals
• “Right first time”