Diploma in Call Centre Management

Programme Courses

Business Process Outsourcing

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Customer Relationship Management

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Customer Service Marketing

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Intergrated Marketing Communication

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Managing Social Media

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Marketing Management

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People Management

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Research Methodology

The objective of the Research Methods module is :

1) To outline the grading, awarding of points to research proposal and to the final chapters of the research report.

2) To act as a module guideline for the CICM students who are at the research stage of the studies as well as the supervisors who may be asked to work with students and assist with the final grading of the students research works.

3) To ensure that CICM approach t

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Total Quality Management

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