CICM Elearning

Diploma in Customer Management

Programme Courses

Business Process Outsourcing

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CLOSE A DEAL WITH A CUSTOMER

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Customer Experience Management

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Customer Relationship Management

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Customer Service Marketing

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IDENTIFY AND MANAGE AREAS OF CUSTOMER SERVICE IMPACT

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IDENTIFY PRODUCT FEATURES, ADVANTAGES AND BENEFITS TO THE CUSTOMER

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MANAGE CUSTOMER REQUIREMENTS AND NEEDS AND IMPLEMENT ACTION PLANS

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Managing Social Media

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Marketing Management

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People Management

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Research Methodology

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Total Quality Management

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