CICM Elearning
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Academic Courses

We offer customised courses that suite the needs of organisations.

Certifications

We offer professional assessments that lead to Industry wide recognition of your competence.

Professional Courses

We offer customised courses that suite the needs of organisations.

Our Programmes

Certified Call Centre Practitioner

Duration: 3 Months

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Certified Customer Experience Manager

Duration: 3 Months

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Certified Customer Service Practitioner

Duration: 3 Months

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CLOSE A DEAL WITH A CUSTOMER

Duration: 60 Hours

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Diploma in Call Centre Management

Duration: 15 Months

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Diploma in Customer Experience Management

Duration: 15 Months

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Diploma in Customer Management

Duration: 15 Months

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Diploma in Digital Marketing

Duration: 15 Months

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IDENTIFY AND MANAGE AREAS OF CUSTOMER SERVICE IMPACT

Duration: 60 Hours

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IDENTIFY PRODUCT FEATURES, ADVANTAGES AND BENEFITS TO THE CUSTOMER

Duration: 60 Hours

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MANAGE CUSTOMER REQUIREMENTS AND NEEDS AND IMPLEMENT ACTION PLANS

Duration: 60 Hours

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MONITOR HANDLING OF CUSTOMERS BY FRONTLINE CUSTOMER SERVICE

Duration: 60 Hours

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